Sharing this opportunity for families (and youth) to provide their feedback on educational material about their child’s Medi-Cal. The California Health Care Foundation (CHCF) is helping to organize these family discussion groups for DHCS (Medi-Cal) and will compensate families for their participation.
The California Department of Health Care Services (DHCS) is launching an Outreach & Education Toolkit to promote understanding of and access to the EPSDT benefit. As described in Medi-Cal’s Strategy to Support Health and Opportunity for Children and Families, the Outreach & Education Toolkit will include components aimed at Medi-Cal enrollees and their families, providers, and Medi-Cal managed care plans.
CHCF is partnering with DHCS to conduct consumer research on new consumer-facing materials that will be part of the Toolkit, designed to inform and support children and their families as they access care, including enrollee brochures and a “Know Your Rights” pamphlet. (The provider- and plan-facing materials are not part of this project.) DHCS is also planning to test a new name for EPSDT to be more user-friendly and accessible.
The work will be conducted by gotoresearch, a firm specializing in human-focused, ethnographic research, through both focus groups and one-on-one sessions. Testing is planned for mid-October, and recruitment is now open.
The focus groups and 1:1 research will be conducted in English and in Spanish. All of the research will be remote. Participants will be compensated $100 for a one-hour session.
- Be enrolled in Medi-Cal
- Live in California
- Be able to participate in Zoom sessions (mobile device OK)
- Have phone number, email address, and physical USPS address they check daily.
Within that, we want to identify individuals in the following categories:
- Families with children ages 0-5
- Families with children ages 6-11
- Families with children ages 12-17 or individuals ages 12-17
- Young adults 18-21