Seeking Family/Youth Feedback on MediCAL Educational Materials

by | Sep 8, 2022 | Government Agencies, Insurance, Medical, Opportunities for Input, Spanish

Medi-Cal recipients soon will start receiving revamped, more colorful identification cards, which officials say reflect the changing nature of the public health care program that covers 13.3 million Californians. (Courtesy of the California Department of Health Care Services)

Sharing this opportunity for families (and youth) to provide their feedback on educational material about their child’s Medi-Cal. The California Health Care Foundation (CHCF) is helping to organize these family discussion groups for DHCS (Medi-Cal) and will compensate families for their participation.

More details:

The California Department of Health Care Services (DHCS) is launching an Outreach & Education Toolkit to promote understanding of and access to the EPSDT benefit. As described in Medi-Cal’s Strategy to Support Health and Opportunity for Children and Families, the Outreach & Education Toolkit will include components aimed at Medi-Cal enrollees and their families, providers, and Medi-Cal managed care plans.

CHCF is partnering with DHCS to conduct consumer research on new consumer-facing materials that will be part of the Toolkit, designed to inform and support children and their families as they access care, including enrollee brochures and a “Know Your Rights” pamphlet. (The provider- and plan-facing materials are not part of this project.) DHCS is also planning to test a new name for EPSDT to be more user-friendly and accessible.

The work will be conducted by gotoresearch, a firm specializing in human-focused, ethnographic research, through both focus groups and one-on-one sessions. Testing is planned for mid-October, and recruitment is now open.

 The focus groups and 1:1 research will be conducted in English and in Spanish. All of the research will be remote. Participants will be compensated $100 for a one-hour session. 

Participants must:

  • Be enrolled in Medi-Cal
  • Live in California
  • Be able to participate in Zoom sessions (mobile device OK)
  • Have phone number, email address, and physical USPS address they check daily.

 Within that, we want to identify individuals in the following categories:

  • Families with children ages 0-5
  • Families with children ages 6-11
  • Families with children ages 12-17 or individuals ages 12-17
  • Young adults 18-21

Click here to sign up or learn more